Sorce intranet
About us: FAQs2023-06-09T12:34:30+01:00

Frequently Asked Questions

Intranet questions? Let us help with the answers with our FAQ’s.


What levels of support are available?2023-03-03T16:30:42+00:00

We provide full support for your intranet team from launch day forwards. Our helpdesk will support you if anything goes wrong or you forget how to do things. Our intranet success team will provide launch and adoption support and then help you with continual review and improvement on an ongoing basis.

Are you registered on G-Cloud?2023-03-03T16:30:12+00:00

Yes, we are a G-Cloud provider

Can you help us understand what intranet technology is right for our organisation?2023-03-03T16:29:37+00:00

Absolutely yes we can. We can talk through your organisation, what you currently have and your thoughts on what you need going forwards.

We can help you create your intranet strategy and undertake stakeholder research.

SharePoint Intranet Build Services

Do you provide SharePoint development?2023-03-03T16:19:30+00:00

We find that the majority of common intranet requirements can be met with standard functionality of SharePoint and Microsoft 365, so we rarely need to do any custom development. We can help with specific functionality where required but will also guide you on what’s possible with the tools that are readily available.

What versions of SharePoint do you work with?2023-03-03T16:18:50+00:00

We only work with SharePoint Online these days, as it is so readily available and helps maximise the capabilities of Microsoft 365.

Do you provide ongoing support?2023-03-03T16:18:13+00:00

We have a technical helpdesk for where things go wrong or if you need help with functionality. Our Intranet Success Programme can help regularly health check your intranet and deliver continual improvements.  Included within the programme is call-off consultancy resource and ongoing training for when there are changes within your intranet team.

How long does it take for you to build a SharePoint intranet?2023-03-03T16:17:33+00:00

We would typically allow 12 weeks to cover the full process, from planning through to launch, but can do things quicker depending on your requirements.

What SharePoint build services do you offer?2023-03-03T16:16:17+00:00

We provide an end-to-end process which includes planning, design, build and training. We can guide you through the full process or just help with selected activities if you have already got some things covered.


How long does it take to create a SharePoint intranet with BindTuning?2023-03-03T16:14:29+00:00

We would typically allow 12 weeks to cover the full process, from planning through to launch, but can do things quicker depending on your requirements.

How does the BindTuning pricing work?2023-03-03T16:13:51+00:00

BindTuning has a subscription fee which is based on your user numbers. Contact us for details of the pricing for size of organisation

What is BindTuning?2023-03-03T16:12:09+00:00

BindTuning is an intranet product that enables you to supercharge your intranet. Sorce have partnered with BindTuning to help organisations get the most out of their SharePoint intranet.


Can you help with migrating content from my current intranet?2023-02-15T13:43:44+00:00

Yes, support for content migration is available as one of the implementation services.

Can I make changes to the intranet structure after deployment?2023-02-15T13:42:59+00:00

Yes, Engage is very flexible allowing you control of changes if you wish or to get help from our team if you prefer. Your intranet should expand to meet business needs. We expect that you will want to make changes ongoingly.

Can I use Engage to share information with partners or suppliers who are not part of our network?2023-02-15T13:42:19+00:00

Yes, Engage can also be used as a secure extranet to share information with people outside of your organisation such as contractors, partners, clients and suppliers.

Can people access Engage from their mobile devices?2023-02-15T13:41:40+00:00

Absolutely, Engage is fully responsive and also has a mobile app.

Is there any limit to the number of users we can have on Engage?2023-02-15T13:40:56+00:00

No, there is no physical limit and users can be staff and external parties.

Do we get product updates?2023-02-15T13:40:18+00:00

Yes, regular product updates are provided as part of your ongoing subscription service.

What are the hosting options for Engage intranet software?2023-02-15T13:39:42+00:00

Engage can be hosted in our hosting environment or in your datacentre of choice (including on premise). Our hosting service is UK based and utilises private cloud servers.

How secure is Engage intranet software?2023-02-15T13:38:59+00:00

Authentication and access control are fundamental to Engage and users will only be able to access the information that you want them to see.

Is Engage GDPR compliant?2023-02-15T13:38:12+00:00

We have all the appropriate measures in place to support your GDPR compliance, including functionality to allow you to exercise any right to be forgotten requests from ex-staff members.

Can Engage integrate with Microsoft 365?2023-02-15T13:37:42+00:00

Yes, we integrate with the best of Microsoft 365.

Can Engage integrate with other solutions we already have?2023-02-15T13:36:39+00:00

Engage can integrate with your existing business systems to make their contents more visible and easier to access. Examples of common integrations include employee details from HR systems and documents from external document management systems.

How long does it take to set up an Engage intranet?2023-02-15T13:35:26+00:00

An Engage intranet can be launched in as little as a week. Most clients like to plan their intranet thoroughly and allow plenty of time for content loading. The typical implementation from start to finish is 4-12 weeks.

What is the standard subscription term for Engage intranet software?2023-02-15T12:30:56+00:00

Our standard term is a 3-year agreement as most clients look to make a long-term commitment to their intranet project.

Is there a set-up fee?2023-02-15T12:25:03+00:00

It is possible to implement Engage without any set-up costs, but we typically provide a package of implementation services to tailor Engage to your specific requirements.  Implementation costs would apply to the planning, design and build service as well as training.

How is Engage intranet software priced?2023-02-15T12:24:47+00:00

We charge an annual subscription fee which includes all licencing, product updates, hosting, mobile app and support & maintenance.  The annual subscription fee will depend on your number of users.

Let’s chat intranets

If you have still have intranet questions after reading our FAQ’s, but not sure what your options are or what type of software you might need, let’s talk. We will be in touch within 1 working day.

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