Frequently asked questions

Intranet questions? Let us help with the answers

Pricing

Product

Support

We charge an annual subscription fee which includes all licencing, product updates, hosting, mobile app and support & maintenance.  The annual subscription fee will depend on your number of users.

It is possible to implement Engage without any set-up costs, but we typically provide a package of implementation services to tailor Engage to your specific requirements.  Implementation costs would apply to the planning, design and build service as well as training.

Our standard term is a 3-year agreement as most clients look to make a long-term commitment to their intranet project.

An Engage intranet can be launched in alittle as a week (see Engage Express page). Most clients like to plan their intranet thoroughly and allow plenty of time for content loading. The typical implementation from start to finish is 4-12 weeks.

Engage can integrate with your existing business systems to make their contents more visible and easier to access. Examples of common integrations include employee details from HR systems and documents from external document management systems.

Yes, we integrate with the best of Microsoft 365.

We have all the appropriate measures in place to support your GDPR compliance, including functionality to allow you to exercise any right to be forgotten requests from ex-staff members.

Authentication and access control are fundamental to Engage and users will only be able to access the information that you want them to see (see software page for more details)

Engage can be hosted in our hosting environment or in your datacentre of choice (including on premise).  Our hosting service is UK based and utilises private cloud servers.

Yes, regular product updates are provided as part of your ongoing subscription service.

No, there is no physical limit and users can be staff and external parties.

AbsolutelyEngage is fully responsive and also has a mobile app.

Yes, Engage can also be used as a secure extranet to share information with people outside of your organisation such as contractors, partners, clients and suppliers.

Yes, Engage is very flexible allowing you control of changes if you wish or to get help from our team if you prefer. Your intranet should expand to meet business needs. We expect that you will want to make changes ongoingly.

Yes, support for content migration is available as one of the implementation services.

We provide full support for your intranet team from launch day forwards. Our helpdesk will support you if anything goes wrong or you forget how to do things.  Our Intranet Success team will provide launch and adoption support and then help you with continual review and improvement on an ongoing basis.

Our Intranet Success Programme is designed to ensure that your intranet meets its original objectives and then continues to evolve as your business does. The programme includes regular health checks, functional enhancements, ongoing training and support for making ongoing improvements.

Yes, we are a G-Cloud provider.

We provide training for your administration teams and content contributors as part of our implementation process. We can also provide more specialist training such as writing for the intranet and use of imagery to improve engagement with your content.

Intranet questions? Let us help with the answers

Pricing

We charge an annual subscription fee which includes all licencing, product updates, hosting, mobile app and support & maintenance.  The annual subscription fee will depend on your number of users.

It is possible to implement Engage without any set-up costs, but we typically provide a package of implementation services to tailor Engage to your specific requirements.  Implementation costs would apply to the planning, design and build service as well as training.

Our standard term is a 3-year agreement as most clients look to make a long-term commitment to their intranet project.

Product

An Engage intranet can be launched in alittle as a week (see Engage Express page). Most clients like to plan their intranet thoroughly and allow plenty of time for content loading. The typical implementation from start to finish is 4-12 weeks.

Engage can integrate with your existing business systems to make their contents more visible and easier to access. Examples of common integrations include employee details from HR systems and documents from external document management systems.

Yes, we integrate with the best of Microsoft 365.

We have all the appropriate measures in place to support your GDPR compliance, including functionality to allow you to exercise any right to be forgotten requests from ex-staff members.

Authentication and access control are fundamental to Engage and users will only be able to access the information that you want them to see (see software page for more details)

Engage can be hosted in our hosting environment or in your datacentre of choice (including on premise).  Our hosting service is UK based and utilises private cloud servers.

Yes, regular product updates are provided as part of your ongoing subscription service.

No, there is no physical limit and users can be staff and external parties.

AbsolutelyEngage is fully responsive and also has a mobile app.

Yes, Engage can also be used as a secure extranet to share information with people outside of your organisation such as contractors, partners, clients and suppliers.

Yes, Engage is very flexible allowing you control of changes if you wish or to get help from our team if you prefer. Your intranet should expand to meet business needs. We expect that you will want to make changes ongoingly.

Yes, support for content migration is available as one of the implementation services.

Pricing

We provide full support for your intranet team from launch day forwards. Our helpdesk will support you if anything goes wrong or you forget how to do things.  Our Intranet Success team will provide launch and adoption support and then help you with continual review and improvement on an ongoing basis.

Our Intranet Success Programme is designed to ensure that your intranet meets its original objectives and then continues to evolve as your business does. The programme includes regular health checks, functional enhancements, ongoing training and support for making ongoing improvements.

Yes, we are a G-Cloud provider.

We provide training for your administration teams and content contributors as part of our implementation process. We can also provide more specialist training such as writing for the intranet and use of imagery to improve engagement with your content.

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Let’s chat intranets

If you have any intranet software questions, not sure what your options are or what type of intranet you might need, let’s talk. We will be in touch within 1 working day.